Absence of end to end capability In Out Immature Products Fixed Date, Budget Vague Requirements Defects Deferred Items Ineffective Execution of Product Strategy Customer Dissatisfaction Liquidated Damages Increased Service Calls Increased Rework The hidden costs grow from project to project © Capability Measurement 2006,2007 All Rights Reserved Technology Solutions Sales AD and SI Client Services Technology Services.Evidence of Low maturity-Configuration Tools whose current states are tightly linked must be controlled © Capability Measurement 2006,2007 All Rights Reserved The tools that support work must be consistent with each other ≠ ≠ ≠ Training Process maps Forms Systems.Management Visibility © Capability Measurement 2006,2007 All Rights Reserved In Out Level 1 In Out Level 2 In Out Level 3 In Out Level 4 In Out Level 5.Executive “Process Health” Workforce Talent: current Baseline: ? Target: ? Customers NPS? current Process ability: current Baseline: ? Target ? Renewal rate: current Baseline: ? Target ? Baseline: ? Target ? © Capability Measurement 2006,2007 All Rights Reserved.Open Standards Frameworks Focus © Capability Measurement 2006,2007 All Rights Reserved. ![]() Measuring Process Maturity: The Business Process Maturity Model
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